IT Management Revolution for Luxury Cruises
A luxury river cruise company in Singapore offers exclusive, high-end experiences on iconic rivers. SmartDev supports their exceptional customer service by managing their IT landscape through comprehensive Application Management Services (AMS), ensuring a seamless online end-user experience.
*Client is under NDA with SmartDev
Headcount
Backend Developers, Frontend Developer, Quality Assurance Engineer, Business Analyst
Industries
Luxury River Cruises
Products and Services
Application Management Service (AMS)
Timescales
Ongoing (Since July 2024)
Country
Singapore
Technology Stacks
Zoho CRM
SharePoint
Drupal
IT Management Revolution Process
INCIDENT INCEPTION
Utilizing Jira Service Desk, SmartDev transforms ticket management into a seamless process that guarantees quick responses and resolutions.
Ticket Analysis: Each ticket undergoes a thorough analysis to identify its category and urgency, ensuring that no issue is overlooked.
Information Verification: We verify all necessary information, requesting additional details when needed to ensure a comprehensive understanding of each issue.
Task Assignment: Tasks are swiftly assigned to the most suitable technicians, ensuring rapid and effective resolution, keeping your operations running smoothly and efficiently.
PROBLEM RESOLUTION
Proven Track Record with ITIL Processes: Rely on our consistent adherence to ITIL best practices, demonstrating our commitment to reliable and efficient IT service management.
EU-Based Quality with Experienced Resources: Experience high-quality services provided by our team of seasoned professionals, ensuring top-notch performance and expertise.
Agile Development Methodology: Leverage our agile approach to ensure rapid and effective problem resolution, adapting swiftly to changing needs and priorities.
Client Achievements
Proactive Maintenance and Minimized Downtime
Our team's proactive maintenance of the client's CRM, websites, and payment systems ensured a reliable and uninterrupted digital experience. This minimized downtime and contributed to the company's reputation for excellence in service and experience.
Streamlined IT Operations and Enhanced Efficiency
SmartDev's implementation of Jira for issue tracking and the integration of Zoho CRM and Drupal resulted in a more efficient and cohesive digital infrastructure. This streamlined approach reduced the burden on the client's internal team and improved overall operational efficiency.
Enhanced Guest Experience
The seamless digital interactions facilitated by SmartDev's solutions, from booking to payment, reinforced the client's brand image and provided a luxurious and impeccable guest experience. This positive impact on the guest experience contributed to the company's overall success and reputation.
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